Thank you for shopping at GEYGUY. We take pride in delivering high-quality audio products and ensuring our customers are completely satisfied. If you are not fully satisfied with your purchase, we’re here to help.
Returns
You have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be:
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In the same condition that you received it (unused, undamaged, and in its original packaging)
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Accompanied by a receipt or proof of purchase
To start a return, please contact us at [email protected]. Our support team will review your request and provide you with detailed return instructions.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 5–7 business days, and the amount will be automatically credited to your original method of payment.
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Shipping costs are non-refundable, unless the return is due to a product defect or our error.
Exchanges
If you received a defective or damaged item, we are happy to replace it at no additional cost. Please contact us at [email protected] within 7 days of receiving your order with photos or videos showing the issue.
Non-Returnable Items
Certain items cannot be returned, including:
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Gift cards
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Downloadable software or digital products
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Clearance or final sale items
Shipping Returns
You will be responsible for paying your own shipping costs for returning your item, unless the return is due to a defective or incorrect product. Please ensure your package is securely packed and use a trackable shipping service — GEYGUY is not responsible for returns lost in transit.
Need Help?
For any questions regarding your return, refund, or exchange, please contact our customer service team at:
📧 [email protected]